SUPPORT POLICY

PURPOSE

The purpose of this support policy is to outline the procedures and guidelines for obtaining technical support for the Black Tech Week mobile application. This policy aims to ensure that users of the application have a reliable resource to seek assistance with any technical issues they may encounter during their usage.

SCOPE

This support policy applies to all users of the Black Tech Week mobile application who require technical support. The policy governs the procedures for contacting and engaging with the support team to resolve technical issues related to the Application.

SUPPORT CHANNELS

Users experiencing technical issues with the Black Tech Week mobile application are encouraged to seek assistance by contacting our dedicated support team. Support requests can be submitted via email to info@blacktechweek.com. This channel has been established to provide prompt and efficient support to users in need.

SUPPORT AVAILABILITY

Our support team is available during regular business hours (9a-6p EST). We strive to respond to all support inquiries in a timely manner. However, please note that response times may vary depending on the volume of inquiries received.

SUPPORT PROCESS

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.

SUPPORT RESPONSIBILITIES

The support team will make reasonable efforts to address and resolve technical issues reported by users promptly. Our responsibilities include:

• Acknowledging receipt of your support request within 48 hours from the time of submission
• Investigating and diagnosing the reported issue
• Providing guidance and instructions for troubleshooting, if applicable
• Offering resolutions or workarounds to resolve the reported issue
• Communicating with the user regarding the progress of the support request
• Escalating the issue to the appropriate team for further investigation, if required exclusions
• This support policy only covers technical issues related to the Black Tech Week mobile application. It does not encompass general inquiries, feature requests, or support for other products or services not directly associated with the Application.

LIMITATIONS

While we strive to offer comprehensive support, there may be instances where certain technical issues cannot be resolved immediately or within the support team's scope. In such cases, we will make efforts to provide alternative solutions or escalate the issue to relevant stakeholders for further action.

FEEDBACK AND SUGGESTIONS

We value feedback from our users and encourage you to share any suggestions or ideas that could improve the Black Tech Week mobile application. While we cannot guarantee the implementation of all suggestions, we appreciate your input and will review it accordingly.

POLICY UPDATES

This support policy may be updated periodically to reflect changes in support procedures or to address new types of technical issues. Any revisions to this policy will be communicated through the Black Tech Week website or via email to registered users.

Please note that by using the Black Tech Week mobile application, you agree to abide by the terms and conditions outlined in this support policy.

If you have any questions or concerns regarding this support policy, please contact us at info@blacktechweek.com.

Thank you for supporting Black Tech Week powered by Lightship Foundation!